Is Common Courtesy Really Common?
Is it just me? Am I getting old? Or is common courtesy not so common anymore? More often I see people in public that seem to think the world revolves or should revolve around them. Drivers don’t signal. They cut others off or speed up so someone can’t merge into traffic. Social media is a breeding ground for people to share their negative opinion even when it’s not asked for. Contacting customer service at some companies is as useful as trying to pull a tooth with no tools. Unfortunately, I see it in real estate as well. Agents and parties to contracts take days to respond, have no regard for deadlines, communication is scarce, and when it comes to negotiation – well, there isn’t much going on sometimes. So why am I pointing out what you may think is obvious? Because kindness still wins.
I recently booked a trip online. Later I saw the hotel was having a sale that would save me some money so I called the hotel directly. In a lot of cases I would have had to cancel my reservation and book a whole new trip, wait for my refund, waste time, etc. However, I was nice. I used common courtesy and the representative handled everything for me. I engaged her in conversation and she ended up sending me to a concierge to book a restaurant reservation for me that she highly recommended.
Then there was the real estate deal that had more complications than the average transaction. One party and their agent was difficult to deal with at first. They only wanted to allow the other party to access the property at certain (inconvenient) times and they were not at all interested in negotiating repairs that were quite reasonable. The other side could have been just as disagreeable, everyone could have been upset and the deal could have fallen apart and the agreement could have been terminated. The Seller could have had to find another willing and able buyer and the Buyer could have had to continue their search for the near perfect home. But, one of the agents decided to use common courtesy to get the deal done. They communicated each step along the way to make the other party comfortable. They offered to go out of their way to be available at the property, hand deliver items, take measurements, and make everyone’s life a little easier. The other side slowly started to soften up. They realized that no one was trying to take advantage of them. They understood that things could go a lot smoother with a lot less stress if they would use some common courtesy and treat the other party with respect. In the end, when the HVAC went out less than a week before closing, all parties worked very well together to come to a resolution everyone was quite happy with. Had the attitude of the parties not changed, it could have been World War III. Now a Seller has sold and has moved on to another state, a Buyer is now living happily in their new home and the agents have been paid for their work.
It doesn’t take any more effort to use common courtesy and kindness than it does to be negative and disagreeable. Much more business is done and positive outcomes are much more prevalent when you’re not battling over what could be non-issues. Slow down, look up from your phone, and use common courtesy and watch things get easier in your life. Lastly, remember, what goes around comes around so watch what you put out into the Universe because it will come back to you.
Michelle Froedge is a residential Realtor and Principal Broker in the Greater Nashville and Williamson County areas of Tennessee. “Mom” to four-legged fur baby, Tyler, Auntie to Zelamie, she is a vegetarian and sings in her spare time. Michelle has lived in Nashville and Franklin since 1997 and has been selling homes since 2004.