Trust is an interesting thing. It is free to give, but costly if lost. If it is broken, it may never be repaired and sometimes, trust is irreplaceable.
A friend told our secret. A colleague got the promotion by taking credit for our hard work. A contractor stole from us. A parent didn’t do what they said they would do. Words. An action. We’ve all had our trust betrayed somehow. It is disappointing. It hurts. What do you do when that trust is broken in a real estate transaction? Let’s take a look.
You own a house that had some storm damage on the roof. You were able to get your insurance to pay out on a claim. You weren’t having any major leaks so you did a quick fox and used the rest of the money for some other improvements you’ve been wanting to make. Fast forward a year. You are selling the house. You’ve disclosed a few things you knew might come up but your house is in pretty good shape, overall, and it’s a hot market so it should sell fast.
You receive two full price offers right away. Well that was easy! You decide on the one that had the best terms and moved forward. As suspected, a few things came up on inspection but no big deal. There was a question about some shingles on the roof but the inspector said it looked like there had been a repair and there were no active leaks. Then you get a call from your agent. He asks some more detailed questions about the roof and you start to get nervous. Apparently the Buyer was shopping for insurance for their “new home” and the agent pulled a CLUE report on your house. “A what?,” you think.
It stands for Comprehensive Loss Underwriting Exchange. In layman’s terms, it’s a record of insurance losses. Remember that claim you filed? Remember that money you received? There’s a record of it. So, the Buyer knows you were paid for an entire new roof to the tune of $6500.00. That money is long gone and the old roof is still there. The buyer demands a new roof. You can’t deliver. You lose the buyer.
Well, that’s OK, just go back to the other buyer, right? Not so fast. Now there is a disclosure issue. You have to (or should) tell that other buyer the situation. If you don’t, your agent should. They will probably want a new roof too, or a reduction in the sales price, or they may not trust you now and wonder what else you aren’t telling them.
When you do something to lose trust, you could it could have lasting damages to both parties. If you’re selling – DISCLOSE! If you are buying, ASK QUESTIONS! Also, if you are buying and are getting a loan, tell your lender the truth up front. They are going to find out anyway and you will save everyone time, yourself money and embarrassment if you are honest from the beginning. Be honest. Be trustworthy. And, be careful!
Michelle Froedge is a residential Realtor and Principal Broker in the Greater Nashville and Williamson County areas of Tennessee. “Mom” to four-legged fur baby, Tyler, Auntie to Zelamie, she is a vegetarian and sings in her spare time. Michelle has lived in Nashville and Franklin since 1997 and has been selling homes since 2004.